Sitel Group®, a world leader in end-to-end customer experience (CX) products and technologies, reported today that it received two awards in two separate categories at the 20th European Contact Centre & Customer Service Awards (ECCCSAs) held on March 16 at its virtual case.
The ECCCSAs are the longest-running and biggest awards programme in the consumer contact industry, now in their 20th year. The awards honour companies from all over Europe who are setting the standard for excellent customer service.
Sitel Group, a world pioneer in customer engagement marketing, offers over 4.5 million journeys every day. The business has been named a winner in the following categories as a result of its creative approach to CX and commitment to enhancing the customer and employee experience one encounter at a time:
Silver Outsourced Contact Centre of the Year – Sitel Serbia, Gold Best Voice of the Employee Program
“The ECCCSAs are known for being the gold star for industry recognition across Europe so we are honored to win these two awards,” said Olivier Camino, Global COO and Co-Founder, Sitel Group. “Sitel Group wouldn’t be the company it is today if it weren’t for our incredible associates and employees around the world who strive to deliver exceptional customer experiences. Without them, especially the outstanding and dedicated teams we have in EMEA, this recognition would not be possible.”
Sitel Group® is a trademark of Sitel Group®.
Sitel Group®, a market pioneer in end-to-end customer experience (CX) products and technologies, works with the world’s most well-known brands, from Fortune 500 firms to small businesses, to plan, develop, and provide a strategic advantage through all customer touchpoints.
We seamlessly link brands with their customers over 4.5 million times a day in 50+ languages, with 90,000 employees operating around the globe – at home, in contact centres, and inside MAXhubs – pushing our clients’ digital CX initiatives forward. We offer customised solutions to meet clients’ needs through a consultative, customer-centric approach, backed by our global strength, local experience, and proprietary technology.
EXP+TM, Sitel Group’s Business Engagement Network, is a scalable solution with full cloud capabilities, designed to make providing end-to-end customer experience services simpler.
although the productivity, efficacy, and customer loyalty By combining the strength of four linked product families: Empower, Engage, Explore, and Evolve, EXP+ builds a comprehensive ecosystem.
We maximise customer performance by combining creative design thinking and digital technologies – such as self-service, artificial intelligence (AI), automation, and data-driven analytics – with the knowledge, emotion, and empathy of our people to Create Connection, thanks to our award-winning culture based on 35+ years of industry-leading knowledge and dedication to enhancing the employee experience. Conversation is essential.